Refund policy

Welcome to Yon Wine! Your satisfaction is our priority. If you wish to return a product purchased through Yon Wine, please carefully read the policy below:

1. Return Period

Consumers have the right to withdraw from a purchase within 14 days without providing any reason, in accordance with applicable consumer protection laws.
The withdrawal period begins on the day you receive the product.
To initiate a return, please contact our support team using our email customer@yonwine.com

2. Return Conditions

To be eligible for a return, the product must:

• be in its original packaging
• be unused
• have the security seal intact
• include all accessories or promotional items, if applicable

Products that have been opened, partially or fully consumed, or damaged by the customer are not eligible for return.

3. Return Charges

The cost of shipping for the return is the responsibility of the buyer, except in cases of manufacturing defects or damage during transportation.
The original shipping cost will not be refunded, except when the return is due to a defect or damage.

4. Exchange or Refund

Once the returned product is received and inspected, you will be notified of the approval or rejection of your request.

If approved, you may, where applicable:

• exchange the product for another available item, or
• receive a refund of the product price and, where applicable, the standard delivery cost, in accordance with applicable law

Refunds will be processed using the original payment method within 10 business days after approval.

5. Return Due to Defect or Damage

If a product is received with a manufacturing defect or has been damaged during transportation, you may request a return, replacement, or refund within a reasonable period after the issue is identified, in accordance with applicable consumer protection laws.

To initiate a request, please contact our support team and provide:

• a description of the issue
• photographic evidence, where possible

Once the issue is confirmed, Yon Wine will arrange an appropriate resolution, which may include a replacement, refund, or alternative solution depending on the circumstances.

Yon Wine will coordinate the resolution of such issues with the relevant supplier or logistics partner where applicable.

6. Return Procedure

To initiate a return:

• access your account and order details (where applicable), or
• contact our support team at customer@yonwine.com

Follow the instructions provided and ensure the product is securely packaged to prevent damage during return shipping.

7. Special Conditions

Products purchased during promotions or at discounted prices may be subject to specific return conditions. These conditions will be communicated at the time of purchase.

8. Contact Us

If you have any questions about this Return Policy or need assistance, please contact us at: customer@yonwine.com

Scope of Application

This Return Policy applies to purchases made through the Yon Wine mobile application and through official Yon Wine sales channels.

Changes to This Policy

We may update this Return Policy from time to time. Any changes will be published on this page.

We encourage you to review this policy periodically.