Cancellation policy
1. How your subscription works
When you join the Yon Wine Club (Standard, Premium or Explorers), you authorise us to charge your payment method automatically [every month], on the [same day of the month as your first order / day X of each month], at the price shown at checkout, until you cancel. Each charge covers that month’s wine box, which is shipped [around day X of the month].
2. Minimum term
[There is no minimum term. / Subscriptions have a minimum of X boxes.]
3. How to cancel
You can cancel at any time:
- from your account at shop.yonwine.com, under Subscriptions → Cancel, or
- by emailing customer@yonwine.com with your name and order number.
4. When cancellation takes effect
To avoid the next charge, cancel at least [X] days before your next billing date. If you cancel after that, the box already charged will still be shipped. Your subscription ends after that box, and there is no further charge.
5. Skipping or pausing
[You can skip a month or pause your subscription for up to X months from your account, before the same deadline.]
6. Right of withdrawal (EU consumers)
You may withdraw from your subscription within 14 days of receiving your first box without giving a reason. Unopened boxes may be returned under the conditions in our Refund Policy. Once this period ends, you can still cancel future shipments at any time, as described above. Boxes already shipped can only be returned if they are defective or damaged.
7. Price changes
If the subscription price changes, we will notify you by email at least [30] days before the new price applies. You may cancel before then at no cost.
8. Failed payments
If a payment fails, we will try again and notify you by email. If payment still cannot be collected, we may suspend or cancel the subscription.
9. Contact
customer@yonwine.com · +351 939 103 011
